• Please log in using your school email address and your Lewis Central Active Directory password. This is the password you use to log into the school network from a Windows computer - not your email password (unless you have set them to be the same).
    • username for Helpdesk = your email address
    • password for Helpdesk = the password you use to log into the computer network (NOT your email password.)

    The reason for this is that we have the Helpdesk software pulling data from the Lewis Central network for the login credentials. If you change your Windows password, then your Helpdesk password will also change. The system should keep them in sync.

  • You can also submit a ticket (if you are using your lewiscentral.org email account) by just sending an email to helpdesk@lewiscentral.org. The system will create a ticket automatically for you.

  • All requests for technology repair must be placed through the Lewis Central IT Helpdesk. (Sticky Notes on the door and tugs on the sleeve, or just emails are not allowed! ENTER THE TICKET!!!) If the problem is not entered into Helpdesk, it’s not on a technician's radar…

  • The phone number for technology problems is 7000 and is an internal only phone number. Anna Boehm will monitor this number daily, organize and enter these requests, and communicate with the technicians. Please do not call any technician directly.
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